SALES TERMS AND CONDITIONS

GUARANTEE A money back guarantee is valid for all purchases which is applied according to the terms and conditions shown below under “Right of Withdrawal”. We guarantee products for 24 months (in accordance with Legislative Decree no. 206 of 2005 and following) and we declare that products delivered comply with those shown and described in the online catalogue. Any visible defects must be reported by the Customer according to the provisions of article 132 Legislative Decree no. 206 of 2005.
PRICES All prices found on the website, in the relevant column, are inclusive of VAT. Prices may be changed at any time without any notice being provided.
INVOICING For each purchase order the Customer will receive an invoice at the email address communicated. The issue and transmission of the invoice will be done following sending out of the order and not at the same time. The goods will be accompanied by the shipping document.When ordering, the Customer can ask that the product is delivered to an address different to that shown on the invoice.
LIST OF COUNTRIES WE DELIVER TO Orders can only be delivered to the following countries:
Italia € 7 
United Kingdom € 9
Austria € 11 
Belgium € 11 
Denmark € 11 
Finland € 20 
France € 11 
Germany € 11 
Greece € 9 
Luxemburg € 11 
Holland € 11 
Portugal € 11 
Spain € 11
Netherlands € 11 
Andorra € 13 
Liechtenstein € 13 
Norway € 13 
Bulgaria € 13 
Czech Republic € 11 
Cyprus € 15 
Estonia € 15
Latvia € 15 
Lithuania € 15 
Malta € 15 
Poland € 9 
Romania € 15 
Slovak Republic € 9 
Hungary € 9 
Croatia € 15 
Switzerland € 13
AVAILABILITY OF PRODUCTS Product availability is always shown in the product catalogue published on the website: the published products are almost always available in the warehouse and therefore ready to be shipped within the following 48 hours.
RIGHT OF WITHDRAWAL In the event that the customer is not satisfied with the products purchased, it has the right to withdraw from the purchase of part or of all of the goods in the order without any penalty and without giving any reason in accordance with article 52 of Legislative Decree 21 of 21 February 2014. Notice of intention to withdraw from the purchase must be sent no later than 14 days from receiving the purchased products. The notice to withdraw must be sent by registered post with return receipt to the address shown (Isa Spa, Strada Statale dei Giovi, 251 - Lentate sul Seveso (MB) - 20823, Italy) or sent via email, telefax or telegram, which must then be confirmed within the following 48 hours by registered post with return receipt, sent to the same address, specifying the products purchased, the related order number and the intention to withdraw from the purchase. The Customer Service Department will reply by email, or via other means if email is not possible, authorizing the return of the goods. The products may be returned by the customer using any means, although the use of Registered post is recommended, within the final deadline of 14 days from the notice of withdrawal or from the communication by Isa Spa authorizing the return. Freight collect or cash on delivery return shipments will not be accepted under any circumstances: return shipping costs will therefore be at the expense of the customer. When the returned products have been received we will promptly arrange for the amounts paid for the products purchased to be refunded and in any case within 14 days of receiving the goods.
COMPLAINTS Any complaints must be sent by email to ecommerce@milazb.it or via registered letter sent to Isa Spa, Strada Statale dei Giovi, 251 - Lentate sul Seveso (MB) - 20823, Italy.
IMAGES, TEXTS, GRAPHICS AND INTELLECTUAL PROPERTY The registered trademarks and the Logos belong to their respective owners. It is expressly forbidden to reproduce or publish, even partially, the images, texts and graphics. Any authorized use will be reported and prosecuted in accordance with the laws in force.
LIMITATION OF LIABILITY We will not be liable for any direct and/or indirect damages or losses caused by the sale of goods and services offered in the catalogue published on the website, including those due to delay and/or failure to deliver products, for the similarity of goods to the specifications published on the website nor for any other fact which is not directly attributable.
GUARANTEES AND RETURNS Right of withdrawal

In accordance with article 5 of Law Decree 185/1999, if the customer is a consumer (namely an individual who purchases goods for purposes not related to his or her professional activity, or does not make the purchase specifying a VAT number on the Isa Spa order form), he or she has the right to withdraw from the purchase contract for any reason, without providing any explanation and without any penalties, except as specified in the following points. In order to exercise this right, the customer must send a notice to Isa Spa of its intention to do so within 14 working days from the date of receipt of the goods.

This notice must be sent by registered post with return receipt to Isa Spa, (Strada Statale dei Giovi, 251 - Lentate sul Seveso (MB) - 20823, Italy) or via mail to ecommerce@milazb.it. Once we have received the above mentioned withdrawal notice, the Customer Service Department will promptly provide the customer with instructions on how to return the goods, which must reach Isa Spa within 14 days from the authorization. The right of withdrawal is however subject to the following conditions:
  • the right is applied to the product purchased as a whole; partial withdrawal is possible when the purchaser has purchased more than one product and intends to withdraw from only a number of these;
  • the right does not apply to sealed products once opened;
  • the purchased good must be intact and returned in the original packaging, complete in all parts;
  • to reduce the risk of the original packaging being damaged, we recommend, when possible, to place it in an outer box, with the wording “RIGHT OF WITHDRAWAL”;
  • in no case should labels or adhesive tape be applied directly to the original product packaging;
  • in accordance with legislation, shipment expenses for the return shall be paid by the customer;
  • the customer is fully responsible for products during shipping until there is confirmation of receipt in our warehouse;
  • in the event of damage to the goods during shipment, Isa Spa will advise the customer of the occurrence (within 5 working days of receiving the goods in its warehouse) to allow the latter to promptly lodge a complaint with the relevant shipping company and obtain a reimbursement of the value of the goods (if insured); in this case, the product will be made available to the customer for return, simultaneously cancelling the withdrawal request;
  • Isa Spa will not be liable in any way for damage or theft/loss of goods returned by uninsured shipping;
  • when the product arrives in the warehouse, it will be inspected to check for any damage or tampering not caused by shipping. If the original packaging is damaged, Isa Spa will withhold a percentage, not greater than 10% of the amount of the product, as contribution for repair costs. Except for any repair costs for damage to the original packaging, Isa Spa will refund the customer, by bank transfer, the full amount already paid within 14 days of the goods being received. The customer is responsible for promptly providing bank account details in order to obtain the refund (Bank code – Branch code – Current account number of the addressee on the invoice).
  • The right of withdrawal is entirely forfeited, if the essential condition of the goods being intact (packaging and/or contents) is not met, in the cases in which Isa Spa finds:
    1. the original external packaging and/or internal packaging is missing;
    2. integral elements of the product are missing;
    3. the product has been damaged other than during shipment.
If the right of withdrawal if forfeited, Isa Spa will return the purchased product to the sender, charging him or her with the shipping costs.
SHIPPING Shipping companies
All our deliveries are entrusted to the best courier companies in the market.

Delivery times
Products will be shipped 48 hours after receiving payment and delivery will be made within approximately 3 working days throughout most of the Italian peninsula; delivery to the Italian islands and more remote locations in Italy as well as throughout the rest of Europe will be made within approximately 5 working days (up to a maximum of 7 working days).

Shipping charges
Shipping charges will be calculated at the time of purchase based on the order, as shown below:
Italia € 7 
United Kingdom € 9
Austria € 11 
Belgium € 11 
Denmark € 11 
Finland € 20 
France € 11 
Germany € 11 
Greece € 9 
Luxemburg € 11 
Holland € 11 
Portugal € 11 
Spain € 11
Netherlands € 11 
Andorra € 13 
Liechtenstein € 13 
Norway € 13 
Bulgaria € 13 
Czech Republic € 11 
Cyprus € 15 
Estonia € 15
Latvia € 15 
Lithuania € 15 
Malta € 15 
Poland € 9 
Romania € 15 
Slovak Republic € 9 
Hungary € 9 
Croatia € 15 
Switzerland € 13

Secure payments
Every purchase on milazb.it is carried out securely using the following payment methods:
  1. PayPal (for more information see the PayPal User Agreement available on paypal.com)
  2. Moneta Intesa SanPaolo Circuit (for credit card payments via Visa, Mastercard and Diners, not registered on the Paypal circuit, as well as irrevocable payments on the Mybank payment circuit)
  3. Bank transfer to the current account specified when concluding the order
APPLICABLE LAW AND COMPETENT COURT This contract is governed by Italian law.
For any matters not expressly stated, the rules of law applicable to the relations and the circumstances provided for in this contract shall be applied.
With regard to civil disputes relating to sales contracts between the Customer and Isa Spa concluded on the website, if the Customer is a consumer the judicial jurisdiction lies without exception with the court in the Customer’s place of residence or domicile, if located in Italy.
In all other cases, jurisdiction lies exclusively with the Court of Como, Italy.
The parties submit all controversies resulting from this contract or connected to it – including therein those relating to its interpretation, validity, effectiveness, execution and termination – for mediation according to the provisions of the regulations of the Conciliation Service of the Como Arbitration Board which the parties expressly declare to know and fully accept. The parties undertake to use mediation before starting any arbitration or judicial proceeding.
All information relating to the regulation and costs of the mediation service can be easily consulted on the Como Arbitration Board website, www.co.camcom.gov.it
Isa Spa
Sede Legale: Strada Statale dei Giovi, 251 - Lentate sul Seveso (MB) - 20823
Uffici Amministrativi: Strada Statale dei Giovi, 251 - Lentate sul Seveso (MB) - 20823
Registro imprese 00736650151
C.F. e P.Iva: 00736650151
Tel. +039 0362 5791
Fax  +039 0362 542680
PEC isaspa@pec.isaseta.com